“Glyder guarantees workmanship for a practical life span of the garment.”
Whilst all Glyder garments are manufactured with attention to detail and undergo strict quality control measures before being passed to the customer, it is, unfortunately, unavoidable that there will be some customer complaints and returns. Statistics show a rate of return of 0.01% with most items being repaired and returned within weeks.
Outlined below is Glyder’s return policy, with customer satisfaction being the ultimate objective.
Instructions for lodging a return/claim
- You must contact Glyder before any action is taken.
- Details of customer complaint to be discussed with Glyder staff member and the Glyder staff member will then decide and advise as to whether the garment is to be returned /held for inspection.
- You will then be provided with a RA (Return Authority No).
- Return garments are to be sent via our preferred freight services or held until a Glyder representative next visits. (Any garments being returned for warranty evaluation must be washed).
- Once the garment has been received at Glyder, it will be inspected and a decision will be made. You will then be notified of the outcome by either telephone or email.
What will Glyder do with my garment?
- Determine if the garment is under warranty.
- At first we will try to repair a warranted item. If we cannot repair the item we will either replace or credit. Replacing or crediting the item will be at the sole discretion of Glyder.
- Repairs not covered under warranty may incur an expense. Customers will be notified of this choice before we commence the repair process.
What is not covered under warranty?
Warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, incorrect laundering or natural breakdown of colours and materials over time and usage.
Note: No garment will be replaced or reimbursed without having been inspected by a Glyder staff member.
