Terms And Conditions

YOUR INFORMATION

Any information you provide Glyder Dynamic Wear PTY LTD (Glyder) is 100% confidential. We do not share your personal/school/team details with third parties. Your information is used to provide you with goods and services only. Please see our full privacy policy {here}.

DESIGN

All Glyder designs remain the property of Glyder. All designs produced are assigned to schools, teams and clubs at Glyder discretion. Designs are NOT to be copied or reproduced by any other company without expressed written consent from Glyder. Failure to comply may result in a copyright infringement and possible legal action. Glyder reserves the right to use any design in marketing material for print, internet, and e-marketing without the prior consent of the customer.

All designs must be put together by our team to ensure they can be produced and processed with ease. Design ideas may be submitted for the designer to use as a guide and the Glyder or Vorgee PTY LTD (Vorgee) logo will appear on all products unless otherwise stated.

Please note that sublimation colours on suits will show wear and tear more easily than patterned designs. Please see our care info/warranty section for details.

SET-UP FEES

Custom sublimation designs incur a set- up fee of $100 (exc GST) while all other garment designs incur a set- up fee of $40 (exc GST). This is a non- refundable fee and covers the time it takes to put together your unique design and includes 4 modifications.

PRICES

Per item pricing includes garment features and quantities, excluding GST and postage, which is calculated based on location. There are additional fees for screen printing, or heat seal logos on garments. Prices for those printing services will be advised when quoted. Prices are subject to change without notice from time to time.

SIZES

Our size chart is to be used as a guide only. While the measurements are accurate and based off our patterns, the overall fit of the suit will depend on the wearer’s shape, height and how firm or loose they wear their garments. Please choose carefully as Glyder does not offer returns for wrong size selection. Size kits or samples can be arranged for a fee, if required.

ORDER MINIMUMS

Our minimum order quantity is 50 units with 5 per size, per style ordered.

Orders under this minimum will incur a surcharge. This will be advised at the time of quoting.

ORDERING

Orders will be placed with Glyder via email, purchase order or online via our online order form. This form should be completed on your computer or device and submitted to us. Approval of the design, confirmation of your order and your order payment or deposit is required before production can commence. At the time of ordering you are also agreeing to our terms and conditions of sale.

PRODUCTS

All products are made to the highest quality possible. Occasionally small fabric flaws or colour variations may be visible; these may include minor ink smudges from the sublimation process, slight colour variations and slight differences in print placement. These minor flaws do not weaken the integrity or functionality of the suit, and as such they are deemed fit for purpose.

Glyder cannot be responsible for colour variances from one delivery to the next. Colours do change from batch to batch, dye lot to dye lot and are out of our control.

PRODUCTION & TURNAROUND TIME

Turnaround time can vary depending on the time of year. Please allow up to 10 weeks for your order to be produced and delivered, with most orders taking between 6-8 weeks. We will notify you of any delays should they arise. There can sometimes be unexpected delays and we really appreciate your patience should this occur.

SHUT DOWN PERIODS

We have periodic shutdowns when parts of production take annual leave. This may add additional time to your order processing. Do take these into account when placing orders between November and January each year. We will notify you prior to ordering so you are aware of the extended production time.

Production Team – Mid Dec to Mid Jan
Suppliers – Mid Dec to Late Jan

PAYMENT

Custom design set up fees MUST be paid in full before any designing will begin unless otherwise specified. This is a non-refundable fee and covers the time it takes to put together your unique design and includes modifications.

Unless otherwise arranged, a deposit of 50% is required before production can commence with the remaining balance due before goods are dispatched.

DELIVERY

Estimated delivery times can be provided but should not be taken as a guarantee. We cannot guarantee completion or delivery dates as there are too many factors in production that could affect your completion and delivery time frame. Our production team will produce your team wear as fast as possible while maintaining our high level of quality control.

Supply of Goods

1. Goods are offered by Glyder subject at all times to availability and Glyder shall not be liable in any way to the Purchaser for unavailable goods or for delays or defaults in the delivery of any orders or any part thereof nor for any direct incidental or consequential loss or damage arising there from.
2. Delivery dates or times indicated by Glyder to the Purchaser are approximates only and do not constitute a guarantee of delivery or delivery by such date or time.
3. If any order from the Purchaser to Glyder covers a number of goods, Glyder shall be entitle to amend that order or place on backorder any or all such goods in which event Glyder normal terms of payment shall apply and no claim shall arise due to shortfall or non-supply.
4. Goods not able to be supplied by Glyder at time of invoicing will be placed on back-order. When such goods become available the purchaser will be contacted by a Glyder representative and goods shall be dispatched accordingly.

Shortages, Non-Delivery

Claims for missing goods will not be recognised if we are not notified within 48 hours of receipt of order.

Freight

3. Our terms are “Free on Board (FOB). This means that the cost of postage, couriers and freight is at your expense.
4. The Purchaser may nominate an alternative carrier; otherwise the goods will be shipped by our choice of carrier.

Please note we cannot guarantee completion dates or delivery dates of orders.

CUSTOMER CARE

Once you own a Glyder garment it is your responsibility to take care of the garment. Glyder cannot be held responsible for any damage caused by garment mistreatment. Prolong the life of your Glyder garment by following our care guide and always read the care label inside your garment before use.

• Rinse garment thoroughly in fresh water after every use.
• Hand wash regularly in cold water using mild detergent and hand in the shade to dry.
• Do not leave your swimsuit rolled up or in a wet damp towel. This also applies to damp products in sports bags.
• Do not soak, bleach, machine wash, tumble dry or iron your garment.
• Avoid contact with rough surfaces (pool edges, dive boards, clothing tags etc)
• Do not put your garment in direct contact with sunscreen, fake tan, body lotion or any other chemicals as they may damage the garment.

Following these simple steps, your Glyder garment should last up to 6 months during intense levels of training and about 12 months in low to moderate levels of training.

FAULTY ITEMS & WARRANTY

All Glyder Dynamic Wear PTY are manufactured with the highest level of materials currently available. Great care is taken to ensure all garments produced are of impeccable quality. You may return stock items that are genuinely faulty, due to manufacturing defects, for a free repair or.

The life of the product is very much dependant on the amount of use and care given to the item. In stating this, all products should last a minimum of 6 months when care instructions are followed.

Guarantee

Our garments are guaranteed against faulty workmanship only. The fabric which makes up your garment requires specialised care as per our detailed care labels sewn into every garment. Due to the potential for elevated chlorine levels and consumer’s failure and consumer’s failure to follow the care instructions, claims for fabric issues fall under abuse, fair wear and tear and incorrect care.

Claims and Returns

1. Returns will not be accepted without Glyder consent. Please contact Glyder for further instructions.
2. We will not accept return of goods for non-payment. The exceptions are if we have not supplied to order or if the workmanship is faulty.
3. Warranty claims where justifiable, will be duly honoured only after inspection by Glyder. Please note acceptance of a previous claim does not imply acceptance of any future claims.
4. Glyder’s liability in respect of a claim for defective goods or pursuant to any statutory remedy available to the Purchaser shall be limited to…
   3. The replacement of the goods or the supply of equivalent goods, or the repair of the goods, or
   4. The payment of the cost of replacing the goods or supplying equivalent goods or repairing the goods.

Glyder shall have complete discretion in determining which of the above alternatives shall apply.

BELOW ARE SOME ISSUES THAT ARE DEEMED NOT FAULTY

• Pilling or pulls in the fabric are not considered a fault and is the result of the item coming in contact with a rough surface. This is the nature of all stretch fabrics.
• Perishing of fabric or lining is not considered a fault and is the nature of the fabric as it wears.
• Loss of elasticity in the straps and garment edges are not considered a fault and is the nature of the materials as they wear.
• Stains or marks on straps or fabric are also not considered a fault and are caused by either mistreatment or heavy use of the garment or because the care instructions have not been closely followed.